Your Privacy is Our Priority
At lx999, your personal information is kept secure through strict security measures — this page contains full details of our data collection, use, and protection policy.
Personal Identification Information
When you register at lx999 or use our services, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Current address
- ID document details (National ID or passport — for identity verification only)
Financial Information
To process deposits and withdrawals, we store partial payment details, such as:
- bKash, Nagad, Rocket, or Upay account number (partial)
- Transaction amount and date
- Transaction reference number
Full payment details are not stored on our servers — transactions are processed within the secure environment of the relevant mobile banking service provider.
Usage and Behavioral Data
To improve your experience on the platform, we collect:
- Login time and device information
- IP address and browser information
- Session duration and list of pages visited
- Gaming history and betting patterns (account-specific)
Communication Data
When you contact our support team, we store:
- Live chat conversations
- Email correspondence
- Details of complaints and requests
This information is used to improve service quality and to resolve disputes.
lx999 uses collected information only for the lawful purposes stated below. Information is never sold or rented to any third party.
Account Management
Information is used for registration verification, login security, password recovery, and overall account administration.
Fraud Prevention
Analysis is carried out to detect and prevent unauthorized access, money laundering, and other fraudulent activities.
Service Improvement
Anonymous analytics data is used to continuously improve game loading speed, payment processing, and the user experience.
Customer Support
Previous chat and transaction history is available to the support team as relevant context to resolve your issues quickly.
Financial Transactions
Information is essential for processing deposits and withdrawals, maintaining account balances, and keeping transaction records.
Relevant Communications
Bonus updates, important security notices, and other account-related information are sent to you.
lx999 places the highest importance on the security of your personal information. We maintain industry-standard technical and administrative security measures.
SSL Encryption
Every connection on our platform is secured with SSL/TLS encryption. All data transmitted between your browser and our servers is encrypted, so third parties cannot read it.
Data Storage Security
All user data is stored on secure, protected servers. Sensitive data stored in the database — such as passwords — is kept in hashed form; the original password is never stored. Only authorized staff can access data within a limited scope.
Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed or becomes inactive, certain information may be kept for a defined period in accordance with regulatory obligations and financial record-keeping requirements. Beyond that, data is securely deleted.
In the Event of a Security Breach
If a data security breach occurs and affects your information, we will notify you by email within a reasonable time and take the necessary steps to minimize the damage.
lx999 never sells your personal information. However, limited information may be shared in certain specific situations necessary to operate the service:
Payment Processors
Only the information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay. These services are governed by their own privacy policies.
Game Providers
Only technical data required for game operation is shared with game providers including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, and Ezugi. Personal identification information is not shared.
Legal Obligations
We are legally required to disclose necessary information in response to a court order or a lawful request from a relevant legal authority. In such cases, we provide only the minimum information required.
Technology Service Providers
Cloud hosting, security analytics, and other technology partners used to operate the platform work under contractual confidentiality terms. They may not use your information for any purpose of their own.
We use cookies and similar technologies to improve your browsing experience. These technologies store small data files on your device.
Essential Cookies
These cookies are necessary for the basic functions of the site — such as maintaining login sessions, security tokens, and saving language preferences. Disabling them may cause the platform to not work properly.
Analytics Cookies
Anonymous analytics cookies are used to understand which pages of the site are used most and where any issues exist. This information is not used to identify any individual.
Cookie Controls
You can limit or disable cookies from your browser settings. However, please note — disabling essential cookies will cause some services to not work properly. Cookie management differs across browsers; details can be found in your browser's help section.
lx999 believes users should have control over their own information. You have the following rights:
Right to Access
You can request from us at any time to find out what information we are storing about you.
Right to Rectification
If there is any error in your stored information, you can request a correction through the support team.
Right to Erasure
When closing your account, you can request that your information be deleted, which will be fulfilled within the limits of legal and regulatory obligations.
Right to Object to Processing
You can object to your information being used for marketing communications. Let us know your preference through your account or by email.
Data Portability
You can request a copy of your account data. Processing this request may take some time.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be temporarily restricted.
To exercise these rights, send an email to [email protected] or contact us via 24/7 live chat.
lx999 strictly operates for those aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21.
Age is verified during the registration process. If a user opens an account using false information and it is later proven that they are under 21, that account will be closed immediately and all associated information will be deleted.
If you become aware that a minor is using our platform, please notify us at [email protected] — we will take prompt action.
Change Notification
We may update this Privacy Policy from time to time. For significant changes, advance notice will be sent to your registered email and the "Last updated" date at the top of the page will change.
Consent After Changes
If you continue to use lx999 after a policy change, it will be assumed that you have accepted the new policy. If you do not agree to the changes, you may request that your account be closed.
For any questions or concerns about this Privacy Policy, or to exercise your rights regarding your information, please contact us:
lx999 Privacy Team
After receiving your request, our team will respond as soon as possible. Identity verification may be required for data-related requests.
About Responsible Gaming
Visit our Responsible Gaming page to keep your gaming experience in check.
Responsible Gaming →Terms and Conditions
This Privacy Policy should be read together with our Terms and Conditions.
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