❓ Frequently Asked Questions
Answers to all your questions about lx999
Detailed information on deposits, withdrawals, accounts, KYC, and the VIP program — all in one place, in full English.
After joining lx999, many players have questions — how to deposit money with bKash, what KYC is and why it is needed, what to do if you forget your password, and what benefits you get when you reach VIP. This FAQ page provides direct, straightforward answers to all those questions. If you have a question beyond these, contact us via 24/7 live chat or at [email protected].
How to Deposit Money
lx999 currently accepts four mobile payment methods: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit amount is the same for every method — just ৳300. Make sure you enter the correct number and amount when depositing.
At lx999, the minimum deposit amount for every payment method is ৳300. This applies equally to bKash, Nagad, Rocket, and Upay. Sending less than ৳300 will not complete the transaction. To receive the welcome bonus, your first deposit must be ৳300 or more.
To deposit via Nagad, first log in to your lx999 account, go to the Cashier section, and select Nagad. Using your Nagad app, send money to the displayed number and enter the required amount. Once the transaction is complete, save the reference number — your account is usually credited within a few minutes.
Once a payment is completed correctly through bKash, your lx999 account balance is usually updated within a few minutes. There may be a slight delay during busy periods. Keep your payment transaction ID — if there is an issue, contact live chat.
To withdraw money from lx999, the minimum amount is ৳1,000. Once a withdrawal request is approved, it is typically sent to your bKash, Nagad, Rocket, or Upay account within 5–30 minutes. Having KYC completed makes the process faster.
Identity Verification (KYC)
lx999 may ask you to complete KYC before your first large withdrawal or when you exceed a certain limit. This is a standard security process — it keeps your account safe and prevents fraud. Once verified, you do not need to do it again.
lx999 accepts the National ID card (NID) as the primary identity document. A passport or driving licence may also be accepted. The photo of the document must be clear and readable — blurry or cropped images will not be accepted. Contact the support team via live chat for help submitting your documents.
The KYC process ensures the security of your account and prevents unauthorised use. It confirms that you are indeed the person who created the account. It is also an important step for preventing money laundering and ensuring fair play.
If your KYC application is rejected, the reason will be communicated via email or chat. This usually happens due to poor image quality or mismatched information. Once you understand the reason, resubmit with new, clear images. If needed, write to [email protected] with full details.
Account & Login
Go to the lx999 login page and select the registration option. Fill in the form with your mobile number, password, and other required details. After creating your account, log in and make your first deposit to receive up to ৳8,000 as a 150% welcome bonus. Account holders must be 21 years of age or older.
Go to the login page and click the "Forgot password?" option. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you have trouble recovering your account, contact the support team via live chat — they are available 24/7 to help.
Yes, lx999 can be accessed from any device — smartphone, tablet, or computer. When logging in from a new device, an additional verification code may be requested for security. Complete the verification with the correct username and password to gain access normally.
If you have trouble logging in, first clear your browser's cache and cookies and try again. If the problem persists even with the correct password, contact the site's live chat — help is available 24 hours a day, 7 days a week in both Bengali and English. For urgent issues, email [email protected].
No. Each person may hold only one account. Attempting to create multiple accounts from the same mobile number, payment method, or device may result in all accounts being suspended. This rule is strictly enforced to ensure fair play and protect bonuses.
VIP Program
lx999 has four VIP levels in total: Bronze, Silver, Gold, and Platinum. The Bronze level offers up to 0.3% weekly cashback, Silver offers 0.6%, Gold offers 0.9%, and the highest level, Platinum, offers up to 1.2% weekly cashback.
Cashback is calculated each week based on your bets. The cashback is credited to your account at the percentage rate set for your VIP level. The higher the level, the higher the cashback rate. The cashback amount is added directly to your balance and can be used in your next game.
You can move up to a higher VIP level by playing regularly and staying active. The more time and money you spend at lx999, the greater your chances of advancing to the next level. Consistent and responsible gaming habits speed up VIP progress.
In addition to cashback, higher VIP members receive priority support, special promotions, and early access to exclusive offers. Platinum members may receive the services of a dedicated personal account manager. New benefits are added at each level, making the gaming experience richer.
If you are inactive for an extended period, your VIP level may be reviewed. To maintain your level, keep up a habit of playing regularly. However, play responsibly — placing excessive bets just to hold your level is not a wise approach. If you have any questions, speak with the support team.
Have more questions? We are here to help
The lx999 support team is available around the clock to answer your questions — in both Bengali and English.
- 24/7 Live Chat
- [email protected]
- Bengali & English Support